FAQs & Legal Policies | The Sale House – Secure Shopping in Bangladesh

Terms & Conditions

Welcome to The Sale House. By using our website and services, you agree to comply with the following terms and conditions.

Eligibility: Users must be at least 18 years old to create an account and make purchases.
Account Responsibility: You are responsible for maintaining accurate account information and for all activities under your account.
Prohibited Activities: Fraud, hacking, misuse of content, and infringement of intellectual property rights are strictly prohibited.
Governing Law: All terms are governed by the laws of Bangladesh. Any disputes will be resolved under the jurisdiction of Dhaka courts.

FAQ – Terms & Conditions

Q: Who can create an account?
A: Anyone aged 18 or above with valid personal information.
Q: Can I misuse product images or descriptions?
A: No. Misuse may lead to legal action.

Privacy Policy

Your privacy is important to us. The Sale House collects personal data such as your email, phone number, address, and usage data to provide and improve our services.

Data Collection: We collect information you provide and automatically collect usage data through cookies and tracking technology.
Use of Data: Data is used to process orders, improve services, communicate updates, and send offers unless you opt out.
Data Security: All personal information is securely stored and encrypted.
User Rights: You may access, update, or request deletion of your data at any time.

FAQ – Privacy Policy

Q: Is my personal data safe?
A: Yes, all personal data is securely stored and protected.
Q: Can I delete my data?
A: Yes, you can request deletion anytime via contact@thesalehouse.com.

Return & Refund Policy

The Sale House ensures customer satisfaction with clear return and refund policies.

Returns are accepted within a specified period depending on the product type.
Refunds are processed via the original payment method within 7–14 business days.
Replacement or warranty claims are handled according to the product condition.

FAQ – Returns & Refunds

Q: How long do I have to return a product?
A: Returns are allowed within 7–14 days depending on the product.
Q: When will I get my refund?
A: Refunds are processed within 7–14 business days after receiving the returned product.

Payment Policy

We offer multiple secure payment options to make your shopping safe and convenient.

Payment methods include Cash on Delivery, bKash, Rocket, Nagad, cards, and online payments.
All transactions are SSL encrypted to ensure security.
Guidelines are in place for failed transactions, refunds, and chargebacks.

FAQ – Payment Policy

Q: Are online payments secure?
A: Yes, we use SSL encryption and follow secure payment protocols.
Q: Can I pay with mobile wallets like bKash?
A: Yes, multiple mobile wallets and online payment methods are accepted.

Shipping & Delivery Policy

We provide reliable and efficient delivery services across Bangladesh.

Standard delivery takes 3–7 business days, depending on location.
Shipping charges vary according to the product type and delivery area.
Customers should inspect products upon delivery.
The Sale House is not responsible for delays or damages caused by third-party couriers.

FAQ – Shipping & Delivery

Q: How long will delivery take?
A: Standard delivery takes 3–7 business days; remote areas may take longer.
Q: Can I track my order?
A: Yes, tracking is available for all shipped products.

Legal Policy / Disclaimer

The Sale House provides this website and services with disclaimers and legal safeguards.

We are not liable for damages, losses, or delays caused by external factors.
Third-party links and services are not under our responsibility.
Force majeure events (natural disasters, strikes, internet outages) may affect services, for which we cannot be held liable.
All disputes are governed by Bangladesh law under the jurisdiction of Dhaka courts.

FAQ – Legal Policy

Q: Who is responsible for courier delays?
A: The Sale House is not liable for delays caused by third-party courier services.
Q: What happens in force majeure events?
A: We are not responsible for unavoidable events like floods, strikes, or internet outages.
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Legal & Policy FAQs – The Sale House

1. Account & Privacy

Q: How is my personal information used?
A: We use your data only to process orders, improve services, send updates, and for marketing if you consent.
Q: Can I request deletion of my personal data?
A: Yes, you can request data deletion anytime by contacting us at contact@thesalehouse.com.
Q: Are my payment details safe?
A: Absolutely. All transactions are encrypted and processed securely.

2. Returns & Refunds

Q: What is your return policy?
A: Products can be returned within 7–14 days depending on the type, provided they are in original condition.
Q: How long does a refund take?
A: Refunds are processed within 7–14 business days to the original payment method.
Q: Are there any charges for returns?
A: Return charges may apply depending on the product and reason for return.

3. Shipping & Delivery

Q: Who is responsible for delivery delays?
A: We are not responsible for delays caused by third-party courier services or force majeure events.
Q: What happens if my product is damaged during shipping?
A: Contact us immediately. We will guide you through replacement or refund based on our policy.

4. Legal & Liability

Q: Is The Sale House liable for indirect damages?
A: No. We are not liable for indirect, incidental, or consequential damages arising from website use or products.
Q: What laws govern the website and transactions?
A: All activities are governed by the laws of Bangladesh, and any disputes fall under Dhaka courts’ jurisdiction.
Q: Do you link to third-party websites?
A: Yes, but we are not responsible for their content, privacy policies, or practices.
Q: How are force majeure events handled?
A: Events beyond our control (natural disasters, strikes, internet outages) may affect services. We are not liable in such cases.